1. Definitions
“Agreement” means these terms and conditions and the signed booking form accepted by Get Training Limited.
“Booking” means the agreement formed upon receipt of either a signed booking form or a deposit payment.
“Charges” means the total cost of the training services as detailed on the booking form or invoice.
“Course” means the training and/or assessment service to be provided.
“Client” means the individual or company identified on the booking form.
“Candidate(s)” means the individual(s) attending the training on behalf of the client.
“Training Date(s)” means the scheduled date(s) for the course delivery.

2. Transfers, Cancellations and Postponement

• Cancellations must be received at least 24 hours before the course start time.
• Cancellations made within 24 hours or failure to attend without notification will result in full course fees being charged.
• One rebooking is permitted free of charge, provided notice is given at least 24 hours before the start date.
  Further rebooking will result in the loss of your deposit.
• Substitutions (a replacement candidate) may be made at no extra cost.
• Notification of cancellation, transfer, or substitution must be made in writing to the Centre Manager at:
  Get Training Limited, 26 Snow Hill, Wolverhampton, WV2 4AD
  These terms apply to bookings made online, by phone, or in person.

3. Candidates
Candidates are expected to act reasonably and respectfully throughout training. Get Training Limited reserves the right to remove a candidate whose behaviour is deemed inappropriate or disruptive by the instructor. The trainer’s decision is final.

4. Charges and Payment

• A 20% deposit is required at the time of booking.
• Deposits are non-refundable except where Get Training cancels the course.
• Full payment (or the next instalment for “Pay in 4” courses) is due on arrival for registration or as otherwise agreed.
• Get Training reserves the right to withhold results and certification until payment has been received in full.
• In the event of late payment, Get Training may charge interest at the rate specified under the Late Payment of Commercial Debts (Interest) Act 1998, as amended.
• Get Training may suspend services until outstanding balances are paid.

5. Advertising
Get Training may refer to a client’s participation in marketing materials or proposals, provided no confidential information is disclosed. Candidate names may be stored to inform them of future training opportunities. Personal details will never be shared with third parties without consent.

6. Confidentiality
Both parties agree to treat all information shared as confidential and not to disclose or use such information for any purpose other than fulfilling this Agreement, except as required by law.

7. Data Protection

• Get Training Limited complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• We process personal data only for the purpose of delivering training and certification.
• The client confirms they have obtained necessary consent for any personal data shared.
• Get Training ensures appropriate technical and organisational security measures are in place and will delete personal data upon written request, unless retention is legally required.

8. Intellectual Property
All training materials, course content, and intellectual property remain the sole property of Get Training Limited. These may not be copied, reproduced, or distributed without written permission.

9. Warranty
Get Training warrants that all services will be provided with reasonable skill and care consistent with professional standards.

10. Health and Safety
All parties shall comply with relevant health and safety legislation, including the Health and Safety at Work etc. Act 1974, and follow the instructions of training staff while on site.

11. Termination
Either party may terminate this Agreement by written notice if:

• The other party commits a material breach and fails to remedy it within 30 days of notice, or
• The other party becomes insolvent, bankrupt, or ceases to trade.

12. Assignment
This Agreement is personal to the Client and may not be assigned or transferred without written consent from Get Training Limited.

13. Force Majeure
Get Training Limited shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, fire, flood, terrorism, pandemics, or industrial disputes.

14. Non-Solicitation
The Client shall not, for a period of six (6) months after completion of the course, solicit or employ any trainer engaged by Get Training Limited.

15. Entire Agreement
This document constitutes the entire agreement between the parties and supersedes all prior communications or understandings.

16. Amendments
Any amendments to this Agreement must be in writing and signed by both parties.

17. Effectiveness
This Agreement shall take effect upon signature or upon receipt of deposit payment, whichever occurs first.